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The Challenges


Our research suggests that there are many hidden costs which contractors do not account for in projects, reducing profit and causing delays.

These costs can be up to £5,000 per project.



  • Client is not sure about what they want

  • The contractor has to either wait for answers, or spend time finding them

  • Project schedule is affected by these delays


  • Decisions taken late cause delays in first fix and construction

  • Changes are not communicated, leading to costly rectification later on

  • Lack of clarity on which party is responsible for certain lighting, e.g. joinery


  • Mixed messages from generic suppliers and wholesalers

  • Lack of technical knowledge to support contractors

  • Light fittings do not work with drivers or controls

  • Long snagging lists and complicated returns procedures

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